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Cronwell Management

Quality of service

  • implementing and maintaining standards
  • System Mystery Calls & Mystery Guest
  • Service audit
  • trainings
  • implementation of the results-oriented wage system
  • exchange of experience between the hotels
  • master classes

Cost optimization

  • formation of the optimal tax system
  • implementation of management systems and dispatching
  • centralization of purchases
  • centralization of sales

Monitoring and reporting

    • implementation of management of hotel and additional infrastructure
    • organization of marketing and financial planning
    • organization of weekly, monthly and annual reports in accordance with Cronwell standard

    Sales organization

    • providing information and marketing promotion to various markets
    • applying of centralized system of reservation and sales
    • organization of sales to corporate customers via sales offices gallery
    • applying the gallery media opportunities for promotion
    • organization of interaction of hotel sales department and Gallery sales department
    • analysis of sales performance via reporting standards and adjustment works
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