Cronwell Management
Quality of service
- implementing and maintaining standards
- System Mystery Calls & Mystery Guest
- Service audit
- trainings
- implementation of the results-oriented wage system
- exchange of experience between the hotels
- master classes
Cost optimization
- formation of the optimal tax system
- implementation of management systems and dispatching
- centralization of purchases
- centralization of sales
Monitoring and reporting
- implementation of management of hotel and additional infrastructure
- organization of marketing and financial planning
- organization of weekly, monthly and annual reports in accordance with Cronwell standard
- providing information and marketing promotion to various markets
- applying of centralized system of reservation and sales
- organization of sales to corporate customers via sales offices gallery
- applying the gallery media opportunities for promotion
- organization of interaction of hotel sales department and Gallery sales department
- analysis of sales performance via reporting standards and adjustment works
